FAQ

Data & uploading

Stores are in the wrong place, some out at sea. Almost always Longitude ↔ Latitude swapped during upload. Check the column-picking step in the upload dialog — see Preparing your data.

Text turned into strange characters (Cá). The file is not UTF-8. Reopen it in Excel and save as CSV UTF-8.

Some rows never appear on the map. Those rows have missing or invalid coordinates. Open the data table and check the two coordinate columns.

Columns are shifted after upload. A comma inside your data (usually an address) broke the CSV structure. Cells containing commas must be wrapped in double quotes "...".

I cannot add a new column. A column with that name already exists in the dataset (case-insensitive). Pick another name. If you chose the Domain type, you must also pick a value set — leaving it empty is rejected.

I cannot delete a column. It is a system column (id, geom, province / ward codes) — they keep your outlets in the right place, so they have no delete button.

I cannot delete a dataset or a map. The dataset belongs to a map that is already public. Unpublish it, then delete. Editing the structure, by contrast, does not require unpublishing.

Upload fails with a quota error. The whole account's storage is full — not just yours. See who is taking the most under System overview.

Maps & display

I changed the icon but customers still see the old one. You need to Save and then publish again. The shared link stays the same — nothing to resend.

The conditional icon rule does not apply to some stores. Values must match exactly — one extra space or different capitalisation misses. Use a Domain field so nothing can be mistyped.

I cannot find the basemap picker. It sits on the map area, next to the zoom controls — not on the toolbar.

There is no add-layer button on the floating toolbar. The Add data button is at the bottom of the legend. Upload on the floating toolbar brings a new file into the system, which is a different job.

Publishing & embedding

The Share button is missing. It only appears for a published map.

Publishing is blocked with a "setup required" message. A layer has no display configuration (popup / list). Click Set up in the dialog to go straight to it.

I copied the embed code and the size on my site is wrong. You must click Preview for the size you typed to be applied to the embed code — see Previewing your map.

I want to remove the list panel from the embed. Add &sidebar=false to the URL — see Embedding into a website. Note that this also removes the search box and empties the whole Demand report.

What happens if I delete a published map? The shared link and embed code stop working. The source data in Datasets remains.

Analytics

I just clicked a store and the report has not moved. Numbers update in batches, roughly every 15 minutes. Nothing is lost.

Early in the morning, "today" looks unusually small. Days are split by universal time, so in Vietnamese time a "day" runs from 07:00 today to 07:00 tomorrow. After 7am it lines up again.

Two screens show two different numbers. Usually a different dataset or a different scope. Work through the ordered checklist in What the metrics mean.

A store vanished from the Explore table. Tables in the Stores group only contain stores still having interactions in the period. Stores at zero live in the Needs attention and Change feed blocks.

The Demand report is completely empty. Only customers typing into the search box are recorded. If your embed has the list panel switched off, there is nowhere to type.

Profile completeness dropped without me deleting anything. You just made another field visible — the denominator grew, so the percentage fell. No data was lost.

Account

I click Switch account and only see one account. Normal — your account belongs to a single unit. Click that card to go back to work.

I signed out and got signed out of another VietMap app too. That is by design: the applications share one session. To change unit, use Switch account rather than signing out.

I cannot see the Analytics / Activity log menu. Both depend on permissions and your service plan — see Requirements & limits.

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See also: Tips & best practices · Requirements & limits